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One of the
things mercy committees and Deacons need to do more is to train themselves in
people skills. Now, some folks just
naturally seem to have these traits.
It helps to highlight the need for good “people skills” so mercy
workers begin to think about how they are communicating when doing mercy
work.
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TQM is Total Quality Management,
and it means treating customers as if they were what your business is
about. It is really just a way of
loving people by making them feel valuable and important. This is so important in mercy
ministry. Be cheerful when you
visit and interview people, listen to them and ask questions without a
suspicious attitude, and interact with them.
Show some compassion as you hear their story.
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We can always offer to pray for folks,
even if we can’t give them money or solve their problems. If we can solve all their problems then
neither they nor us need God. But we
do need God, and it is good to admit our own limitations.
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Use interviews as chances to teach,
but be humble about it and don’t lord it over people. Don’t act impatiently but hear folks
out. If you know immediately that you
can’t help it is a good idea to let folks know quickly. Don’t lead them on,
but be honest and gentle. It may be
that they have more problems than they are presenting. When you give people some time to talk
other things may come out in the open.
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